Lead Membership Sales Specialist Lancaster, PA

Future Opening: Lead Membership Sales Specialist

Full Time • Lancaster, PA


The LEAD MEMBERSHIP SALES SPECIALIST will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Lead Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service will translate into exceeding personal revenue targets issued by management through both internal and external prospecting.


Lead Generation & Appointment Booking 

  • Internal marketing and prospecting. This includes collecting prospect leads at our physical location in Park City Mall. and from the current member base through relationship building and referrals. 
  • External marketing, promotions and prospecting. This is a daily activity to passionately promote, building relationships and follow up with individuals, athletic/sports groups while also spreading the word to the community of UFC gym "train different" philosophy and services,.
  • Ultimately resulting in increased prospects and membership base through relationship building and referral tables.  These activities must translate into lead gathering. 
  • Book membership appointments through productive phone activities to grow gym membership and meet 

Guest Touring, Membership Presentations, & Personal Production 

  • Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%). 
  • Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests. 
  • Ensure Personal Sales Room Financial goals are met or exceeded each month
  • New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).   

Customer Service 

  • Follow up with members that have enrolled to ensure we are exceeding expectations.
  • Provide the highest level of customer service possible when communicating and interacting with guests. 
  • Assist in maintaining a clean and operational facility.
  • Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation. 


Knowledge, skills & abilities

  • Knowledge of sales practices and techniques.
  • General understanding of Fitness Industry.
  • Ability to work with computers. 
  • Must have good interpersonal communication skills.
  • Excellent customer service skills
  • Independent, self-starter with strong organizational skills.
  • MUST be a team player

Minimum educational and experience level:

  • High school degree or GED required
  • 1-2 years sales and/or customer service driven experience preferred
  • 1 year in a customer service lead or sales management/supervisory role


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

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Perks & Benefits

Free Membership
Employee Discount
Paid Time Off
Health Benefits for Full-Time Employees