Membership Specialist

• Drive new business through daily community outreach, grassroots marketing, event promotions, and local business partnerships.
• Represent UFC GYM in the community by distributing guest passes, attending events, and building brand awareness that generates high-quality leads.
• Create opportunities through internal prospecting efforts, including referral programs, member engagement, and relationship-building activities.
• Utilize phone, text, email, and in-person outreach to schedule membership consultations and fitness tours.
• Meet or exceed monthly lead generation, appointment-setting, and guest visit goals.
• Convert prospecting efforts into meaningful conversations that result in memberships and long-term relationships.

• Deliver an engaging and personalized UFC GYM Fitness Tour to every guest.
• Create an exciting and welcoming environment that helps prospects envision achieving their fitness goals with UFC GYM.
• Present membership options using company-approved sales processes and tools.
• Build value through consultative selling techniques that focus on individual member needs and goals.
• Introduce every prospective member to management before finalizing the enrollment process.
• Consistently achieve or exceed performance goals, including: 
  • New Member Sales (NMS)
  • Point-of-Sale Personal Training Revenue (POS PT)
  • Electronic Funds Transfer (EFT) enrollments
  • Membership conversion ratios
• Maintain integrity and accuracy in all membership agreements and supporting documentation.

• Deliver exceptional customer service during every interaction with members and guests.
• Proactively follow up with new members to ensure a smooth onboarding experience and continued engagement.
• Build lasting relationships that increase member satisfaction, referrals, and retention.
• Support member retention by effectively addressing concerns and presenting solutions that keep members active and connected to UFC GYM.
• Maintain a welcoming, clean, and professional facility environment at all times.

• Participate in daily production meetings and monthly team meetings focused on performance, training, and growth.
• Work collaboratively with management and team members to achieve club goals.
• Uphold UFC GYM's standards of professionalism, appearance, and customer experience.
• Accurately record work hours and comply with all company policies and procedures.
• Maintain schedule flexibility, including availability for evenings, weekends, and holidays.

• A passion for fitness, health, and helping others succeed.
• Strong sales, communication, and relationship-building skills.
• Ability to confidently engage with prospects both inside and outside the club.
• Exceptional customer service mindset and problem-solving abilities.
• Self-motivated, goal-oriented, and driven to exceed expectations.
• Strong organizational and time management skills.
• Comfortable using computers, CRM systems, and sales technology.
• Positive attitude with the ability to thrive in a fast-paced, team-oriented environment.

• High School Diploma or GED required.
• Completion of UFC GYM sales training and onboarding program.

• 1-2 years of sales, fitness, customer service, or hospitality experience preferred.
• Experience in health club membership sales is a plus.