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Front Desk Associate Woodbridge

Front Desk Associate

Part Time • Woodbridge
Benefits:
  • Employee discounts
  • Paid time off
  • Training & development
We Empower the Fighting Spirit in You!

Join Our Team!

We're looking for a Front Desk Associate who is passionate about fitness, friendly service, and helping members have a great experience. You’ll be the first face members see — greeting guests, answering questions, handling memberships, and supporting sales. If you're outgoing, organized, and love a fast-paced, team-oriented environment, we want to meet you!


ESSENTIAL DUTIES & RESPONSIBILITIES:

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.


Front Desk Customer Service 

  • Ensures that guests and members are warmly greeted and promptly assisted
  • Ensures incoming calls are answered in a professional and efficient manner 
  • Ensures proper member check-in procedures are followed
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
  • Immediately reports or escalates to management any unsafe conditions or emergency situations
  • Greet and engage with prospective members, providing information about UFC Gym’s programs, classes, and facilities.
  • Effectively explain membership options, pricing structures, and contractual agreements
  • Conduct tours of the gym, showcasing amenities and creating an engaging experience for prospects
 

Club Operations and Administration 

  • Keeps front desk, locker room and lobby neat and clean at all times
  • Greet customers, prepare fresh juices, smoothies, and shakes, and assist with various tasks as communicated by management
  • Monitors retail goals and ensures club is on track to meet and exceed assigned goals
  • Calls all past due members with Front Desk Representatives regarding late dues and down payments 
  • Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club


REQUIRED QUALIFICATIONS: 


Knowledge, skills & abilities:

  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus, diplomacy and professionalism
  • Understands and follows oral and written instructions.
  • Able to multi-task and perform tasks with accuracy and attention to detail.
  • Experience working with POS system for payment processing and lead management. 
Minimum certifications/educational level:

  • High school diploma or GED required.
  • Current CPR/AED certification preferred or in progress.
Shifts Available:
  • Morning Shift 6am-2pm /  Afternoon 2pm-10pm / Overnight 10pm-6am
  • Must be willing to work weekends.
 

 
Compensation: $15.50 - $16.00 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

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Perks & Benefits

Free Membership
Employee Discount
Paid Time Off
Health Benefits for Full-Time Employees