Front Desk Retail Sales Associate Lancaster, PA

Future Opening: Front Desk Retail Sales Associate

Part Time • Lancaster, PA

The UFC is HIRING!!!

The Front Desk/Retail Sales Associate is responsible for delivering superior customer service to our UFC Gym members and guests

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service 

  • Ensures that guests and members are warmly greeted and promptly assisted
  • Ensures incoming calls are answered in a professional and efficient manner 
  • Ensures proper member check-in procedures are followed
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
  • Immediately reports or escalates to management any unsafe conditions or emergency situations

Retail Associate Responsibilities 

  • Become well versed in all aspects of our UFC Gym retail offering
  • Monitor retail area in order to promptly attend to prospective retail customer needs
  • Effectively offer product solutions to meet the needs of both gym members and mall customers alike
  • Ensure that retail area is clean which includes making certain product placement and presentation remains pristine
  • Assist in logging inventory of new products that arrive from suppliers

REQUIRED QUALIFICATIONS: 

Knowledge, skills & abilities:

  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus, diplomacy and professionalism
  • Understands and follows oral and written instructions.
  • Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

  • High school diploma or GED required
  • 1-3 Yrs of customer service and/or retail sales associate experience
  • Strong desire to work in a fast paced fitness environment

 

 





This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

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Perks & Benefits

Free Membership
Employee Discount
Paid Time Off
Health Benefits for Full-Time Employees